Why do session times only show for a week at a time?
Like all cinemas we plan our sessions times week by week, based on the performance of each film. If a film is very popular, or the opposite, it allows us to adjust the number and times of sessions to meet the demand.
I came to see a film in 3D, but it was only screening in 2D, why don't you show a 3D version?
A 2D film is shot using one roll of film and one lens (as is common in traditional cinema). A 3D film is shot using two rolls of film and two lenses (corresponding to the left and right eye). If a film was not shot in 3D it cannot be screened as a 3D film.
If you have lost something at the Theatre - Mobile Phone, Camera, Wallet or anything else - please send us a message using the feedback form above and one of our customer service team will contact you and let you know if we have found it and your options for retrieval. Alternatively you can contact us on 02 9213 1632.
All school hats and other property is automatically returned to the school when we find it.
What does NO FREE LIST or No Free Tickets (NFT) mean?
Complimentary tickets or other forms of "free" entry are not permitted for any film marked NO FREE LIST. Also referred to as "NFT" or NO FREE TICKETS.
Generally, No Free Listings last for approximately the first 10 days* of opening of a new feature film, but it is essential to check the listings online for details before planning to use any vouchers or complimentary tickets.
* The period of no free listing may vary from film to film.
Who do I contact if I have a question about the tickets I have purchased online?
Please contact our operations department if you have a problem or question about the tickets you have purchased online.
Send an email to: email@example.com
What films are available on DVD?
A selection of IMAX film DVDs are available for sale at the IMAX Theatre Box Office. Alternatively try your local DVD retailer.