Vistor Info

Frequently Asked Questions

 
 

Why is the IMAX screen at Hoyts EQ not the same as the one in Darling Harbour?

   

On 10 July 2008 IMAX Corporation announced a joint venture with Hoyts Cinemas for the installation of four digital IMAX projection systems in locations around Australia. This IMAX digital system uses different technology and screen sizes to that traditionally associated with the IMAX experience in Sydney.

The giant screen IMAX Theatre Sydney in Darling Harbour uses the IMAX GT mechanical film projector to project films on 70mm/15perforation film, the largest commercial film format, with a film frame size approximately 10 times larger than a 35mm film frame. The IMAX digital system uses two 2k digital projectors to create a high quality digital cinema image. Both systems are capable of showing 2D and 3D films.

The IMAX Theatre Sydney has the world’s biggest cinema screen at 29.42m high by 35.73m wide – covering an area of more than 1,015 square metres. The IMAX digital multiplex screens are restricted to a maximum size of approximately 13m high by 21m wide - covering an area of only 273 square metres.

The IMAX Theatre Sydney is able to fill such a large screen because it uses the IMAX GT film projection system and 70mm/15perforation film. This more ‘square’ film allows an aspect ratio of 1.43:1 creating the height that is so distinctive in a traditional IMAX theatre. The IMAX digital system is designed to fit into existing multiplex cinemas with a minimum of modification to the auditorium. It is not designed to match the size of the GT projection system because it was not created with such large screens in mind and is restricted to a more rectangular 1.9:1 aspect ratio.
 

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Do you have a map of the location?

   


View Larger Map

 

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How can I purchase gift vouchers?

   

Gift vouchers may be purchased in person at the IMAX Box Office or via our Group Sales office. Please email: groupbookings@imax.com.au or call (02) 9213 1600
Adult Gift Vouchers and Child Gift Vouchers are available at regular retail rates, If purchasing more than 10 Adult or more than 10 Child tickets, ask us about Bulk Tickets (books of 10 tickets sold at a discount).

 

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I have a CINEMA SAVER voucher. How do I redeem this and what are the conditions?

   

Each Cinema Saver voucher must be exchanged in person at the IMAX Box Office for a ticket to an advertised film session.
It is not possible at this time to redeem the Cinema Saver voucher online, although this is a feature we are working on for the future.
Please refer to the full Terms & Conditions listed on the back of the Cinema Saver voucher, as there are some limitations on usage.
Please note that there is a SURCHARGE of $8.50 when using a Cinema Saver voucher for feature films at the IMAX Theatre Sydney ie. films more than 60 minutes in duration. However, No Free List (or No Free Tickets ‘NFT’) restrictions DO NOT apply in the case of Cinema Savers.
We DO NOT charge a fee for 3D glasses.

 

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I have an IMAX Theatre Sydney COMPLIMENTARY TICKET. How do I redeem this and what are the conditions?

   

Each Complimentary ticket must be exchanged at the IMAX Box Office for a ticket to an advertised film session.
It is not possible at this time to redeem Complimentary tickets online, although we are working on this for the future.
Please refer to the full Terms & Conditions listed on the back of the Complimentary ticket, as there are some limitations on usage.
Please note that Complimentary tickets CANNOT be used for film sessions marked as No Free List or No Free Tickets (“NFT”). This period usually applies for the first 10 days of opening of a new film, but please refer to our website for details of the exact sessions marked as No Free List. Look for “NFT” marked next to the session time.
We DO NOT charge a fee for 3D glasses.

 

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I have an AUSTRALIAN MOVIE VOUCHER. How do I redeem this and what are the conditions?

   

Each Australian Movie Voucher must be exchanged in person at the IMAX Box Office for a ticket to an advertised film session.
It is not possible at this time to redeem the Australian Movie Voucher online, although this is a feature we are working on for the future.
Please refer to the full Terms & Conditions listed on the back of the Australian Movie Voucher, as there are some limitations on usage.
Please note that Australian Movie Vouchers are NOT VALID for use with full length feature films in the first 7 days of opening.
We DO NOT charge a fee for 3D glasses.

 

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Can I download a Seat Plan diagram?

   

Yes, you can download a seating plan.

CLICK HERE to download a SEATING PLAN MAP.

 

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What does NO FREE LIST or No Free Tickets (NFT) mean?

   

Complimentary tickets or other forms of "free" entry are not permitted for any film marked NO FREE LIST. Also referred to as "NFT" or NO FREE TICKETS.
Generally, No Free Listings last for the first 10 days of opening of a new feature film, but it is essential to check the listings online for details before planning to use any vouchers or complimentary tickets.

 

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Are Theatre seat numbers allocated when tickets are purchased?

   

Yes, allocated seating is available, but only for selected new release films.

When purchasing a ticket for a selected film screening at the IMAX Theatre Sydney you will be given a ticket for a specific seat in the auditorium.

The theatre uses a ‘best available’ seating allocation when tickets are booked. When you book a ticket (online or over the counter) the ticketing system will allocate you a numbered seat.

Before finalising your online purchase you can check this seat against the theatre seating plan to ensure you are happy with the seats you have been allocated. If you are happy you can then proceed with your booking.

If you do not like your seating allocation you need to cancel your current booking and start the booking process again (however there is no guarantee this will get you a better seat).

Bookings made over the counter cannot be changed.

CLICK HERE to download a SEATING PLAN MAP.

 

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Why do session times only show for a week at a time?

   

Like all cinemas we plan our sessions times week by week, based on the performance of each film. If a film is very popular, or the opposite, it allows us to adjust the number and times of sessions to meet the demand.

Every Monday the session times for the following Thursday to Wednesday are set and these are then posted on this website and advertised in local papers.

Schools, large group bookings and private theatre hire can be booked much further in advance. Check the SCHOOLS or FUNCTION pages of this website for more detailed information (these appear on the menu bar at the top of this page).

 

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I came to see a film in 3D, but it was only screening in 2D, why don't you show a 3D version?

   

A 2D film is shot using one roll of film and one lens (as is common in traditional cinema). A 3D film is shot using two rolls of film and two lenses (corresponding to the left and right eye). If a film was not shot in 3D it cannot be screened as a 3D film.

Some of the films screening at the theatre were only ever made as 2D films, so that although the theatre can show 3D films it does not mean all films can be screened in 3D. 3D films are marked as such and special glasses are required for viewing.

If you are not sure if a film is 2D or 3D ask staff at the theatre before purchasing a ticket.

 

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Lost something at the Theatre?

   

If you have lost something at the Theatre - Mobile Phone, Camera, Wallet or anything else - please send us a message via the FEEDBACK form on our website and one of our customer service team will contact you and let you know if we have found it and your options for retrieval. Alternatively you can contact us on 02 9213 1632.

CLICK HERE TO SEND FEEDBACK

All school hats and other property is automatically returned to the school when we find it.

 

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Can I book a wheelchair space on line?

   

No. To ensure these spaces are not bought by the general public you cannot book these online. To arrange a booking for a wheelchair space please contact the Duty Manager on 02 9213 1632

 

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Can I use my vouchers or discount coupons online?

   

No. All vouchers and coupons must be redeemed in person at the box office. Online redemptions for vouchers and coupons may become available soon.

Discounts associated with Partner Cards (Credit Cards, Membership Cards etc) are also not available online.
 

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How do I make a booking for a school excursion?

   

Click on 'Schools' on the top menu bar of any page on the website and this will take you through to the dedicated school excursion pages and these will provide all details that you need to make a booking or a booking enquiry.

Bookings can also be made directly by calling (02) 9213 1600 or Email: education@imax.com.au

 

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Who do I contact if I have a question about the tickets I have purchased online?

   

Please contact our operations department if you have a problem or question about the tickets you have purchased online.

Send an email to:

ticketing@imax.com.au

 

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Is the theatre accessible for wheelchairs or those with special needs?

   

Yes. The accessible entry to the theatre is situated at the Eastern end of the building (the side nearest the City and Wheat Road). Follow the Accessible Entry signs to get to the lift. Take the lift to Level 2 to purchase tickets. If you are in a wheelchair or unable to use the stairs our staff will assist you access the theatre via the lifts where there is accessible seating and space for wheelchairs.

 

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What films are available on DVD?

   

A selection of IMAX film DVDs are available for sale at the IMAX Theatre Box Office. Alternatively try your local DVD retailer.

 

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